The Social Services staff look after the patients during their stay in our clinic, depending on their particular needs. In order to contribute to finding adequate solutions, this may relate to personal or social problems in connection with their conditions and can also address impacts on everyday life.
Social Services provide assistance in the following areas:
- Advice and introduction to rehabilitation programmes (follow-on treatment, neurological early rehabilitation, geriatric rehabilitation)
- Advice and organisation of treatment after the inpatient period
- Contact with outpatient services (other social welfare offices, emergency call services, meals on wheels, counselling centres)
- Contact with inpatient institutions (short-term care, care homes, hospices)
- Information and organisation of contacts with assisted living institutions, self-help groups, counselling centres
- Initiation of measures pursuant to care laws
- Counselling on personal problems and in regard to questions of social laws
Social Services applies a system of patient-centric intervention to provide significant assistance in discharge management. Cooperation with all professional groups within the hospital, the welfare offices and follow-up care institutions, associations and competent authorities is designed to provide valuable social assistance. This is a necessary addition to the patients' medical and nursing care.
The aim is to secure the success of medical treatment and to foster social reintegration. Self-determination and the dignity of each individual patient are respected by every member of the Social Services staff whenever they initiate interventions. They seek to actively include the patient's own resources.
Social Services provides support on weekdays in the form of telephone assistance, visits to the wards and appointments with the staff members during their surgery hours (refer to the Overview) Counselling and referrals are free of charge and are subject to statutory requirements for professional secrecy.